NETAI TERMS AND CONDITIONS OF USE Last Revised: JANUARY 2025 1. Acceptance of Terms By accessing or using www.netai.co.ke (the “Site”) operated by Netai (“Company,” “we,” or “us”), you agree to comply with these Terms and Conditions (“Terms”). If you disagree, do not use the Site. Binding Arbitration All disputes related to these Terms or your use of the Site will be resolved through BINDING ARBITRATION, waiving your right to court or class actions. See Section 10 for details. 2. Ownership and Intellectual Property Videos designs and the Netai logo on the Site are owned by Netai or its licensors. You may not copy, modify, or exploit any content without written permission. 3. Account Security • Registration: To purchase products, you may need to create an account. Safeguard your password and notify us immediately of unauthorized use. • Termination: We reserve the right to suspend or terminate accounts for violations. 4. Product Information and Pricing • Accuracy: We strive for accuracy but do not guarantee error-free product descriptions, pricing, or images. We reserve the right to correct errors and cancel orders arising from inaccuracies. • Modifications: Product availability, prices, and promotions may change without notice. 5. Orders and Payments • Order Acceptance: Orders are subject to availability. We may refuse or limit orders at our discretion. • Payment: Accepted methods include credit/debit cards and PayPal. You authorize us to charge your selected payment method. • Sales Tax: Applicable taxes will be added at checkout. • Account Security: Keep login credentials confidential. Update billing/shipping details promptly. ________________________________________ 6. Shipping and Returns • Shipping: Delivery times are estimates. We are not liable for delays caused by carriers or unforeseen events. • Returns: See our Return Policy for eligibility, timelines, and instructions. ________________________________________ 7. Third-Party Links The Site may link to third-party websites. We are not responsible for their content, policies, or practices. 8. User Conduct You agree not to: • Use the Site for illegal purposes or fraudulent transactions. • Resell products for commercial purposes without authorization. • Interfere with Site security or functionality. 9. INTELLECTUAL PROPERTY • All content (logos, product designs, images) is owned by Netai or licensors. Unauthorized use is strictly prohibited. • User submissions (e.g., contest entries) grant us a non-exclusive, royalty-free license to use, modify, and publish them. 10. Disclaimer of Warranties PRODUCTS ARE PROVIDED “AS IS.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ________________________________________ 11. Limitation of Liability WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM PRODUCT USE OR SITE ACCESS. OUR MAXIMUM LIABILITY IS THE PURCHASE PRICE OF THE PRODUCT. ________________________________________ 12. Dispute Resolution and Arbitration All disputes related to these Terms or your use of the Site shall be resolved through BINDING ARBITRATION in Kenya, administered by the Nairobi Centre for International Arbitration (NCIA). You waive the right to pursue disputes in court or through class actions.________________________________________ 13. INDEMNIFICATION You agree to indemnify Netai against claims arising from your breach of these Terms or misuse of the Site. 14. PRIVACY Your data is governed by our Privacy Policy, which outlines collection, use, and protection practices. 15. ONLINE STORE TERMS • You represent that you are the age of majority in Kenya (18+) or have consent from a legal guardian. • Prohibited: Illegal use of products, transmitting harmful code, or violating laws (e.g., intellectual property rights). 16. Revisions We may update these Terms at any time. Continued use after changes constitutes acceptance. 17. Governing Law These Terms are governed by the laws of Kenya, without regard to conflict of laws principles.

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